Return and Refund Policy

At The House of Phoenix Perfume Collection LLC, we take pride in the quality and integrity of every product we offer. Please review this policy carefully before completing your purchase.

Return Eligibility

Eligible products may be returned within 14 calendar days of confirmed delivery.

To qualify for a return, the product must be:

• Unopened, unused, unsprayed, and untested
• In the same condition in which it was received
• In its original packaging with all seals, protective wrapping, and labels intact
• Accompanied by proof of purchase

For hygiene, safety, and product-integrity reasons, opened or used fragrances, body-care products, cosmetics, and other personal-care products cannot be returned or exchanged.

Receiving authorization to send a product back does not guarantee a refund. All returned products are inspected before a final decision is made.

Scent Preference and Performance

Fragrance is subjective and may develop differently depending on skin chemistry, environment, application, and individual perception.

The following are not considered product defects and do not qualify an opened or used product for a return, refund, or exchange:

• Disliking the fragrance or changing your mind
• The fragrance smelling different than expected
• Comparisons with another fragrance, batch, sample, or interpretation
• Personal opinions regarding projection, longevity, strength, or performance
• The way a fragrance develops on an individual’s skin
• A fragrance not receiving compliments or meeting personal expectations

We strongly recommend reviewing the fragrance notes and product description before purchasing. When available, samples or decants are the best way to experience a fragrance before purchasing a full bottle.

Starting a Return

Before returning an eligible product, email us at angel.martinez@houseofphoenixperfume.com with:

• Your name
• Order number
• Product being returned
• Reason for the return
• Photographs of the product and its packaging, if requested

If your return is approved, we will provide return instructions. Products sent back without prior authorization will not be accepted.

Approved returns should be sent to:

The House of Phoenix Perfume Collection LLC
18712 SW 350th Street
Homestead, FL 33034
United States

Return Shipping

For approved preference-based returns, the customer is responsible for return shipping. Original shipping charges are non-refundable.

We recommend using a trackable shipping method and purchasing shipping insurance. The House of Phoenix Perfume Collection LLC is not responsible for returns that are lost, misdirected, or damaged while in transit.

If the return is required because we sent an incorrect product or confirmed that the product arrived damaged or defective, we will provide instructions and cover the reasonable cost of return shipping when a return is required.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order immediately after delivery.

Claims involving a damaged, defective, missing, or incorrect product must be reported within seven calendar days of confirmed delivery by emailing angel.martinez@houseofphoenixperfume.com.

Please include:

• Your order number
• A clear description of the issue
• Photographs of the product
• Photographs of the shipping box and packaging
• Photographs of any visible damage or leakage

Do not discard the product, bottle, cap, packaging, shipping box, or mailing label until your claim has been resolved.

After reviewing the claim, we may provide a replacement, refund, or store credit, as appropriate. Claims submitted without sufficient documentation or outside the seven-day reporting period may not be eligible for resolution.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened, sprayed, sampled, tested, or used fragrances
• Opened or used body-care, cosmetic, or personal-care products
• Samples and decants
• Complimentary products or gifts
• Gift cards
• Personalized or customized products
• Clearance products
• Products specifically marked “Final Sale”
• Products returned without prior authorization
• Products damaged after delivery for reasons unrelated to our error

Products purchased with a promotional discount are not automatically final sale unless the product or promotion is specifically identified as Final Sale.

Exchanges

We do not offer direct exchanges for preference-based requests. If your unopened product qualifies for a return, you may return it in accordance with this policy and place a separate order for the product you prefer.

Replacements for confirmed damaged, defective, missing, or incorrect items are subject to product availability.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved or declined.

If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time to post the funds to your account.

Original shipping charges are non-refundable unless the return resulted from a confirmed error by The House of Phoenix Perfume Collection LLC.

We reserve the right to reduce or decline a refund if the returned product shows evidence of opening, spraying, use, tampering, missing packaging, damage after delivery, or any condition that makes the product ineligible under this policy.

Canceled or Refused Deliveries

Contact us as soon as possible if you need to cancel an order. Once an order has entered processing or has shipped, cancellation may no longer be possible.

Packages that are refused, unclaimed, or returned because of an incomplete or incorrect address may be refunded after they are received and inspected, less the original shipping charges and any carrier-imposed return fees.

Questions

For questions regarding a return, refund, damaged shipment, or incorrect order, contact us at:

angel.martinez@houseofphoenixperfume.com