Privacy Policy

Privacy Policy

Effective date: September 21, 2026

This Privacy Policy explains how The House of Phoenix Perfume Collection LLC (“The House of Phoenix,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit houseofphoenixperfume.com, purchase from our store, create an account, contact us, or otherwise use our services.

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform through which we offer our products and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact Information

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

Order and Transaction Information

  • Products viewed, added to a cart, or purchased

  • Order history

  • Transaction amount

  • Discounts and promotions used

  • Shipping and delivery information

  • Returns, refunds, disputes, and customer-service history

Payment Information

Payments are processed through Shopify and authorized third-party payment providers.

We generally do not directly store complete payment-card numbers. Payment processors may collect and process card numbers, expiration dates, security codes, billing information, and other information needed to authorize and complete transactions.

Account Information

If you create a customer account, we may collect:

  • Login and account-identification information

  • Saved addresses

  • Order history

  • Account preferences

  • Authentication and security information

Device and Usage Information

When you visit our website, we and our service providers may automatically collect:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Device identifiers

  • Cookie identifiers

  • Approximate location based on IP address

  • Pages and products viewed

  • Search activity

  • Referring website

  • Cart and checkout activity

  • Dates, times, and duration of website visits

  • Interactions with emails, advertisements, and website features

Communications

We collect information you provide when you:

  • Contact us by email or through a contact form

  • Request customer support

  • Submit a return, refund, or damage claim

  • Respond to a survey

  • Participate in a promotion

  • Leave a review or testimonial

  • Communicate with us through social media

Marketing Preferences

We may collect your preferences regarding:

  • Promotional emails

  • Text messages, when offered

  • Personalized advertising

  • Cookies and tracking technologies

User-Generated Content

If you submit or publicly tag us in a review, photograph, video, comment, testimonial, or social-media post, we may collect and use that content as described in our Terms of Service and as permitted by law.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you

  • Automatically through our website, cookies, pixels, and similar technologies

  • Through Shopify and its connected services

  • From payment processors

  • From shipping and delivery providers

  • From marketing, advertising, and analytics partners

  • From fraud-prevention and security providers

  • From social-media platforms when you interact with us

  • From other service providers used to operate our business

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Provide shipping and delivery updates

  • Create and manage customer accounts

  • Respond to questions and customer-service requests

  • Process approved returns, refunds, and replacements

  • Investigate damaged, missing, defective, or incorrect-item claims

  • Detect and prevent fraud, payment abuse, chargeback abuse, and security threats

  • Maintain and improve our website, products, and services

  • Personalize shopping experiences and product recommendations

  • Measure website activity and advertising performance

  • Send transactional communications

  • Send promotional communications when permitted

  • Maintain business, tax, accounting, and transaction records

  • Enforce our policies and agreements

  • Protect our business, customers, and legal rights

  • Comply with applicable laws and valid legal requests

4. Shopify

Our store is powered by Shopify. Shopify collects and processes personal information to provide storefront, checkout, payment, account, security, analytics, personalization, and other commerce services.

Depending on the Shopify features enabled for our store, Shopify may process information about your interactions with our store and other Shopify merchants to provide personalized services, improve its platform, prevent fraud, and support advertising or analytics.

For more information about Shopify’s data practices and privacy rights, review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

5. Cookies and Similar Technologies

We and our partners, including Shopify, may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may be used for:

Essential Functions

These technologies are necessary to operate the website, maintain security, remember cart contents, process checkout, prevent fraud, and provide requested services.

Functional Features

These technologies remember preferences and help provide enhanced website functionality.

Analytics

These technologies help us understand how visitors use our website, which products and pages receive attention, and how the website performs.

Advertising and Personalization

These technologies may help personalize content, measure advertising effectiveness, and show advertisements based on your interactions with our store or other websites and services.

Where required, nonessential technologies will be used only after obtaining appropriate consent. You may manage available choices through our cookie banner or the Cookie Preferences link in our website footer.

You may also adjust cookie controls through your browser. Blocking certain cookies may affect website functionality, account access, cart activity, or checkout.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when necessary:

Shopify

Shopify hosts and operates our online store and may provide checkout, payment, account, analytics, marketing, fraud-prevention, and related services.

Payment Processors

Payment providers process and authorize transactions, prevent fraud, and handle payment disputes.

Shipping and Delivery Providers

We provide necessary information to carriers and delivery partners to fulfill and deliver orders.

Technology and Business-Service Providers

We may use vendors that provide:

  • Website hosting and functionality

  • Customer support

  • Email and text-message delivery

  • Data storage

  • Security and fraud prevention

  • Accounting and recordkeeping

  • Analytics and reporting

  • Product reviews

  • Marketing and advertising services

Advertising and Analytics Partners

We may disclose device information, browsing activity, commercial activity, and identifiers to advertising or analytics partners to measure campaigns, understand customer behavior, and provide personalized advertising.

Under some privacy laws, this type of disclosure may be considered the “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged.

Professional Advisors

We may disclose information to attorneys, accountants, insurers, financial institutions, and other professional advisors when reasonably necessary.

Legal and Safety Purposes

We may disclose personal information when we reasonably believe it is necessary to:

  • Comply with applicable law

  • Respond to a subpoena, court order, or lawful government request

  • Detect or investigate fraud or unlawful conduct

  • Enforce our agreements and policies

  • Protect our rights, customers, property, or safety

Business Transactions

Personal information may be disclosed as part of a proposed or completed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

7. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

However, our use of advertising, analytics, Shopify services, pixels, or similar technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under certain privacy laws.

Where applicable, you may opt out by:

  • Selecting Your Privacy Choices or a similarly titled data-sharing opt-out link in our website footer

  • Adjusting your cookie preferences

  • Using a browser or device that sends a legally recognized Global Privacy Control signal

  • Contacting us at angel.martinez@houseofphoenixperfume.com

Where required by law and supported by our systems, we will treat a recognized Global Privacy Control signal as a request to opt out for the browser or device sending the signal.

You may also manage certain Shopify-specific privacy choices through the Shopify Privacy Portal.

8. Marketing Communications

If you choose to receive marketing communications, we may send information about products, new releases, promotions, live events, and other updates.

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or contacting us.

If text-message marketing is offered, you may opt out by following the instructions provided in the message, such as replying STOP.

Opting out of marketing does not prevent us from sending necessary transactional or service communications regarding orders, accounts, security, returns, or customer-service requests.

9. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Obtain a portable copy of certain personal information

  • Request information about the categories and sources of information collected

  • Request information about the purposes for collecting and using information

  • Request information about categories of third parties receiving information

  • Opt out of the sale or sharing of personal information

  • Opt out of targeted advertising

  • Withdraw consent when processing is based on consent

  • Restrict or object to certain processing

  • Appeal the denial of an eligible privacy request

  • Receive equal service without unlawful discrimination for exercising a privacy right

These rights are not absolute. We may retain or continue processing information when permitted or required for purposes such as completing transactions, maintaining tax and accounting records, preventing fraud, resolving disputes, enforcing agreements, or complying with legal obligations.

10. Exercising Your Privacy Rights

To submit a privacy request, email:

angel.martinez@houseofphoenixperfume.com

Please include:

  • Your name

  • The email address associated with your account or orders

  • The type of request you are making

  • Sufficient information for us to locate the relevant records

We may need to verify your identity before completing a request. Verification may require confirming information associated with your account or transaction. Do not send government identification, financial information, or other sensitive documents unless specifically requested through a secure method.

Where legally permitted, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and verification of your identity.

If we deny a request and applicable law provides a right to appeal, you may appeal by replying to our decision or contacting us at the email address above with the subject line Privacy Request Appeal.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Fulfilling orders and providing customer service

  • Maintaining account and transaction records

  • Meeting tax, accounting, and legal obligations

  • Preventing fraud and abuse

  • Resolving disputes

  • Enforcing agreements

  • Protecting legal rights

Retention periods may vary depending on the type of information, our relationship with you, legal requirements, and legitimate business needs.

Shopify and other service providers may maintain information according to their own legal obligations and retention policies.

12. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

Payments are processed through Shopify and authorized payment providers. We do not intentionally maintain complete payment-card details within our ordinary business records.

No website, transmission method, or storage system can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us if you suspect unauthorized access.

13. International Processing

Shopify and other service providers may process or store personal information in the United States, Canada, or other countries outside your place of residence.

Data-protection laws in those locations may differ from those in your jurisdiction. Where required, appropriate safeguards may be used for international transfers.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, or applications.

We do not control the privacy, security, or content practices of third parties. Their collection and use of information are governed by their own privacy policies. We encourage you to review those policies before providing personal information.

15. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe a child has provided personal information to us, contact us so we can review and delete the information where appropriate.

16. Sensitive Personal Information

We do not intentionally collect sensitive personal information beyond what may be necessary to process payments, prevent fraud, comply with law, or provide requested services.

We do not use or disclose sensitive personal information to infer characteristics about customers.

Please do not submit Social Security numbers, government identification, health information, complete payment-card information, or other unnecessary sensitive information through email, reviews, or contact forms.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal obligations.

The revised policy will be posted on this page with an updated effective date. When legally required, we will provide additional notice regarding material changes.

18. Contact Us

Questions, concerns, or privacy requests may be directed to:

The House of Phoenix Perfume Collection LLC
Attn: Privacy Request
18712 SW 350th Street
Homestead, FL 33034
United States

Email: angel.martinez@houseofphoenixperfume.com
Website: https://houseofphoenixperfume.com