Effective Date: 10/19/2024

At The House of Phoenix Perfume Collection, we are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, houseofphoenixperfume.com. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Information: Information such as your name, email address, mailing address, phone number, payment details, and any other details you provide during the purchase process.
  • Usage Data: Information about how you interact with our website, such as IP address, browser type, referring/exit pages, and other details gathered through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including sending order confirmations and shipping updates.
  • To improve our website and customer service experience.
  • To communicate with you, including responding to inquiries and providing support.
  • To personalize your experience on our website.
  • To send promotional materials, newsletters, and other information regarding our products and services.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, shipping providers, and marketing services.
  • Legal Compliance: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

  • You can manage your cookie preferences in your browser settings, though disabling cookies may affect the functionality of our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections to inaccuracies.
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in our emails. Please note that even if you opt-out of promotional communications, we may still need to send you transactional communications related to your purchases.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

The House of Phoenix Perfume Collection
18712 SW 350th Street, Homestead, FL 33034, United States
Email: angel.martinez@houseofphoenixperfume.com
Phone: +1 (786) 548-1973